FAQ

Welcome to MyNameNecklace's FAQ page.



For the quickest answer to your question, please check out our FAQ webpage.
If you do not come across your question, please feel free to contact us at our customer service email: custserv@mynamenecklacecanada.com

Please choose the topic of your question from the list below:

About our productsOrders and PaymentsPayment PolicyShipping PolicyReturns/RefundsPromotions

About our products

Q: What is Name jewelry?


A: Name jewelry is custom-made jewelry such as personalized name necklaces, name pendants, name rings, name bracelets, name anklets, name dog tags, initials-jewelry, and more.
This kind of jewelry was made popular by countless celebrities such as Sarah Jessica Parker (a.k.a. Carrie Bradshaw) from the hit TV Series "Sex in the City". Her unique "Carrie" Style Necklace is one of the most coveted styles in the jewelry and fashion markets today.
By personalizing the Name Necklace, the wearer of this piece of jewelry has a chance to be unique and stylish at the same time.

Q: Do you offer gift messages or gift-wrapping?


A: Yes, you may order a Gift Note and Gift Box by clicking on the "Click here to add a gift box" button in the top of your:
shopping cart.

Q: Is this a good gift to purchase?


A: Yes, this is a great gift for all age groups. Our necklaces are perfect for Birthday, Mother's Day and Christmas presents. This is the ultimate family personalized jewelry. We also have a love category with special necklace and other Couples Jewelry for that special someone. On Valentine's day or for any day of the year.

Q: Do you ship worldwide?


A: We ship all over the world. We do not attach an invoice to the package making our necklaces the perfect gift.

Q: How big is the name plate?


A: Name plate sizes vary according to length of name.
1. The average name plate size ranges from 0.75"–2" (2cm–5cm).
2. The smaller version of the name plate ranges from 0.7"-1.5" (2cm-4cm)
3. The length of the a Silver Couples Heart Necklace - 30mm / 1.18"
4. The hoop earrings diameter: is 30mm/1.18" ( this is about the length of the name plate in the middle of the hoop)
5. The Mother's Jewelry - Personalized Silver Engraved Disc Necklace, disc diameter is 18mm/0.7"
6. The Acrylic Name Necklaces 1"-2" (2cm-5cm).

Q: Is the length of the name plate included in the length of the chain?


A: The chain length mentioned on our website does not include the length of the name plate.
For example: if you order a name with a 14" chain (35.5 cm), the whole necklace would be about 14.5" - 15.5". (36.8 – 39.3 cm(.

For more information, please refer to the article "How to Choose Your Chain Length".

Q: Can I preview a sample of my name necklace before ordering?


A: Yes, we can generate a preview for the "Carrie" style Name Necklace, which is our best selling model.
Since all other models are made to order, we can not offer a preview. You can, however, view the letters of the specific font via a link found on the desired product's page.

In order to preview your name in the "Carrie" style font, please click here: "Carrie" Style Name Necklace Preview .

Q: What materials do you manufacture your jewelry in?


A: We manufacture our products in the following materials:
1. 14K Yellow Gold (nickel free)
2. 14K White Gold
3. 18K Yellow Gold Plated 925 Sterling Silver (nickel free).
4. 925 Sterling Silver (nickel free)
5. Swarovski Crystal
6. Diamonds
7. Acrylic (made of high quality condensed plastic)

Q: Which chain styles do you offer?


A: 14k Gold Chains:
-Box Chain
-Twist Chain

18k Gold Plated Sterling Silver Chains:
-Box Chain
-Figaro Chain
-Rollo Chain

Sterling Silver Chains
-Box Chain
-Figaro Chain
-Rollo Chain

Q: Can I choose a different chain style for my Name Necklace?


Yes. Please note that there may be an additional fee for choosing a different chain style. You may contact our customer service department at custserv@mynamenecklacecanada.com to receive more information regarding the available options.

Q: Will Sterling Silver Tarnish?


A: Sterling Silver might change color over time. If your skin type is acidic, tarnishing can occur very quickly. In order to remove any tarnish, you should apply silver polish to your jewelry. In some cases, letting your local jeweler re-polish your name necklace will slow down the tarnishing process.
For more information use our jewellry care instructions.

Q: What is a Swarovski Crystal and does it sparkle?


A: Swarovski Crystal is a high end precision cut glass crystal manufactured in the Czech Republic. It is a great present for anyone, adding rich color to the necklace and an extra dazzling effect.

Q: Are Your Diamond Necklaces Made with Real Diamonds?


A: Yes, all of our diamond necklaces are made with real diamonds. They are elegant and glamorous. The type of necklace that will make you feel like a million dollars.

Q: May I add a diamond or a crystal to my necklace?


A: You may add a diamond or a Double Thick Material in order to hold the stone.

Q: I ordered a Swarovski/Diamond Name Necklace. Where on the necklace will you place the stone?


A: We can place the stone nearly anywhere on the pendant. By default, we will place the stone as follows: for names that include the letter "i", we will set the stone inside the dot of the "i". For names that do not include the letter "i", we will set the stone on the first letter of the name.

Q: When should I consider ordering a Name Necklace in double thickness?


A: For names that include more than eight letters, we always recommend to order a pendant in double thickness. This will cause the pendant to be more stable and durable. You can also choose double thick material for shorter names, which will make your pendant stronger and more durable.

Q: How do I choose the correct ring size?


A: Below is a chart of ring sizes divided by region.
You may want to get your finger sized at a local jeweler to be 100% sure of your ring size before placing your order.




Q: Do you have a two capital Name Necklace option for double barreled names?


A: Yes, we do have a Name Necklace that includes two capital letters. You can order this model in the following materials:
925 Sterling Silver
,
18K gold plated Sterling Silver
and 14K Gold.
Please click on the links to see your options.


Orders and Payments



A: Your account is created automatically when you place your first order. We store your information on our secure server and ask you to provide your email address so that we can notify you when the order has been shipped. The next time you place an order with us, our secure server will remember your name and email address. Please note that your credit card information is not processed through, or stored on MyNameNecklace's server. Your information is never released to a third party.


Q: How do I place an order?

A: Placing an order with us is very easy. You may begin by clicking on the product image or product name in order to view the item details. To add an item to your order, enter the desired inscription and the chain length if necessary, and click on the "Add to Cart" button. You may add a gift box and gift card at this point as well to make your item an extra special gift for a loved one or friend.
Please select the shipping option through the “Shipping method” box and when you are ready to make your purchase, simply click on the "Proceed to Checkout" or the "Checkout with PayPal" buttons. You will automatically be directed to the selected payment-processing website, on which you will have the option of paying with your credit card or with your existing PayPal account.

Q: How do I place an order by mail?

A. The best way to place an order by mail is to use the online shopping cart. After you have placed your desired items in the cart, please print out the page and mail it to us along with your payment.
Please notify us at custserv@mynamenecklacecanada.com before you send us your order by mail.

Q: Every time I try to add an item to my shopping cart, my cart remains empty.


A. To use our shopping cart, you must enable the cookie option in your browser.
In order to do so, please follow these instructions:

If you are using Microsoft Explorer browser please go to:
Tools -> Internet options -> Privacy -> Set Privacy level to Medium.

If you are using Firefox browser please go to:
Tools -> Options -> Privacy -> Cookies -> Allow sites to set cookies

If you are using Opera browser please go to:
Tools-> Preferences-> Change to the Advanced tab-> cookie section->
Accept cookies only from site I visit" or Accept cookies".-> Ensure "Delete new cookies when exiting Opera" is not ticked.->Click OK.

If you are using Safary browser please go to:
"Cog" icon in Safari-> Click Preferences-> Change to the Security tab-> Select "Only from sites I visit" or "Allow"-> Close the dialog using the cross.

If you are using Chrome browser please go to:
"Spanner" icon in the top right of the browser-> Click Options-> Change to the "Under the Hood" tab.-> Scroll down until you see "Cookie settings:"-> Set this to "Allow all cookies":

Payment Policy

Q: Which payment methods are available on your site?


A: At
MyNameNecklaceCanada.com we accept all major credit cards and payments made through PayPal. In some of the countries we also offer Bank Transfer payments and other payment methods. You may see the complete list of payment methods available to you on the payment page, after pressing the "proceed to Checkout" button on the shopping cart, and selecting your country.

Payments must be made in full before processing and shipping can take place.

In order to make a payment, simply click on either the "Proceed to Checkout" button or the "Checkout with PayPal" button on our website. You will be automatically directed to the selected payment-processing website, where you will have the option to pay with your credit card or other payment methods.

Your credit card or any other private information is not processed through or stored on the MyNameNecklace server, and no information is ever released to a third party.

Q: I received the message that my credit card was declined.


A: If you get a message that your card was declined, please check your billing information for accuracy. If you continue to face difficulty with the payment process, you have the option of using your credit card and paying through PayPal. (You do not have to be a registered member of PayPal to use their services). You may also want to consider using a different credit card or waiting until a later time to proceed with the payment process. On occasion, the system gets filled to capacity by other traffic.

If you have any questions, send us an email to custserv@mynamenecklacecanada.com and we will help you solve the problem.

Q: I have a PayPal account but I cannot complete the payment.


A: For more information, please click on the link below
PayPal Help center.
If for some reason you still cannot complete your payment using PayPal, please send us an e-mail with your order details and we will send you an e-mail with a PayPal-Payment-Request so that you may complete your payment.

Shipping Policy



Returns/Refunds


A. You may return most new, unopened items purchased and received from MyNameNecklaceCanada.com within 30 days of delivery. Refunds and cancelations will not include shipping charges and we will deduct a 30% fee for these returns and cancelations due to the fact that our items are custom made .Please contact us for our return information.

Q: What is the cancellation policy?

A: Any order cancelled post or prior to the time of shipping will be treated as a returned order (please see returned items in FAQ).

Q: How long will it take to receive my refund?

A: If you originally paid by credit card, the credit will appear within 2 billing statements.
If you originally paid by PayPal, the credit will appear once the credit being issued.
Otherwise you will receive a Refund within 30 days of the credit being issued.

Q: How long will it take to receive my exchange?

A: Please allow 3-4 weeks from our receipt of your request for the replacement product to ship.

Q: What happens if I receive a defective product?

A: In the unlikely event that you receive a damaged product, please notify us immediately by e-mail at: custserv@mynamenecklacecanada.com and you will receive a refund or exchange.

Promotions

Q: How do I use my special promotional code?


A: If you receive a special promotional offer from us, simply enter the promotional code in the “Coupon Code” box provided on your shopping cart page under the details of your order and then click on the “Apply Coupon” button. If you would like to view the promotional offer/discount before proceeding to check out, the details will be reflected in the “Order Total” box.

Q: I’m interested in wholesale, who should I contact?


A: Click here for information about our
Wholesale program. For further assistance please contact us at: Marketing@mynamenecklacecanada.com.

Q: I’m interested in becoming an affiliate of MyNameNecklace, who should I contact?


A: Click here for all the information you need about our Affiliates program.
For further assistance please contact us at: Marketing@mynamenecklacecanada.com.

Q: Do you have anymore questions for us?

If so, please e-mail us to: custserv@mynamenecklacecanada.com.

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