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Return Policy

Here at MyNameNecklaceCanada, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. But if you feel that your item arrived damaged or has an error, please let us know immediately.
We want to hear from you and will do everything possible to rectify this situation. To get in touch with us concerning a return or cancellation, please email us here.

Return Policy

New, unworn items can be returned to MyNameNecklaceCanada within 100 days of delivery. Please note that because all our personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.

Cancellation Policy

Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item. To cancel your order, please contact our Customer Care Representatives. Cancellations will be processed on the day we receive your cancellation request. Your account you used to purchase your items will be refunded. It may take up to 7 business days from the day your refund was approved.

MyNameNecklace reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Care Representatives.

What Our Customers Have to Say

  • review10
    Etta, Montreal, Canada
    "Great quality brand, excellent service! I’ve ordered four name necklaces, I am very pleased."
  • review11
    Tania, Regina, Canada
    "Could not recommend enough! Such beautiful pieces, bespoke and sentimental, I've had so many people ask me where I got them!"
  • review12
    Laura, Windsor, Canada
    "Extremely happy with the necklace and the gift box & bag were perfect! 10/10"
  • review2
    Jenan, Victoria, Canada
    "I am amazed at how this product turned out. It is so beautiful and the craftsman has a magnificent talent."
  • review3
    Leslie, Ottawa, Canada
    "When I received my necklace I was so happy to see how beautiful it was. It came on time and was exactly what I wanted. Thank you, I will order again."
  • review4
    Nadine, Edmonton, Canada
    "Love the look and the layout. You get exactly what the picture looks like. I will definitely order again."
  • review5
    Gloria, Kingston, Canada
    "Love, love, love my name necklace. I always wanted one! I am so in love with it that I am back to order one for my daughter."
  • review6
    Jenny, Toronto, Canada
    "Excellent service from start to finish. Beautiful ring, well made, fast delivery and well packaged. Highly recommend."
  • review7
    Lindsey, Waterloo, Canada
    "Love this company! They make such beautiful jewelry and it is always extremely well made. Recommend this to anyone looking for a trustworthy company!"
  • review8
    Derek, St.John's, Canada
    "Very happy with the look and quality of the bracelet. I would recommend MyNameNecklace to a friend. They kept me up to date on delivery which I appreciated!"
  • review9
    Nancy, Quebec, Canada
    "My sister loved her gift! She loved how customized it was to her. Quality is amazing and will definitely come back for more gifts in the future. "
  • review10
    Etta, Montreal, Canada
    "Great quality brand, excellent service! I’ve ordered four name necklaces, I am very pleased."
  • review11
    Tania, Regina, Canada
    "Could not recommend enough! Such beautiful pieces, bespoke and sentimental, I've had so many people ask me where I got them!"
  • review12
    Laura, Windsor, Canada
    "Extremely happy with the necklace and the gift box & bag were perfect! 10/10"
  • review2
    Jenan, Victoria, Canada
    "I am amazed at how this product turned out. It is so beautiful and the craftsman has a magnificent talent."
  • review3
    Leslie, Ottawa, Canada
    "When I received my necklace I was so happy to see how beautiful it was. It came on time and was exactly what I wanted. Thank you, I will order again."
  • review4
    Nadine, Edmonton, Canada
    "Love the look and the layout. You get exactly what the picture looks like. I will definitely order again."
  • review5
    Gloria, Kingston, Canada
    "Love, love, love my name necklace. I always wanted one! I am so in love with it that I am back to order one for my daughter."
  • review6
    Jenny, Toronto, Canada
    "Excellent service from start to finish. Beautiful ring, well made, fast delivery and well packaged. Highly recommend."
  • review7
    Lindsey, Waterloo, Canada
    "Love this company! They make such beautiful jewelry and it is always extremely well made. Recommend this to anyone looking for a trustworthy company!"
  • review8
    Derek, St.John's, Canada
    "Very happy with the look and quality of the bracelet. I would recommend MyNameNecklace to a friend. They kept me up to date on delivery which I appreciated!"
  • review9
    Nancy, Quebec, Canada
    "My sister loved her gift! She loved how customized it was to her. Quality is amazing and will definitely come back for more gifts in the future. "
  • review10
    Etta, Montreal, Canada
    "Great quality brand, excellent service! I’ve ordered four name necklaces, I am very pleased."
  • review11
    Tania, Regina, Canada
    "Could not recommend enough! Such beautiful pieces, bespoke and sentimental, I've had so many people ask me where I got them!"
  • review12
    Laura, Windsor, Canada
    "Extremely happy with the necklace and the gift box & bag were perfect! 10/10"
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