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Shipping Information

Shipping Methods

Your order will be shipped to the specified address according to the shipping method selected during checkout:

Method
Estimated Delivery
Standard Shipping
Arrives 7-9 business days after production time
Expedited Shipping
Arrives 5-7 business days after production time
Express Shipping
Arrives 3-4 business days after production time

Even if you live outside of the country, don’t fret! We also provide free international shipping to many countries. Click here for a full list of countries we ship to.

PLEASE NOTE:
All our packages are fully insured and the estimated delivery described above applies to orders shipped within the continental United States.
Express shipments require a customer signature upon delivery.

Each customer is responsible for any customs charges that may be applied to international shipments. MyNameNecklace has no control over these charges and is not responsible for any actions taken by customs or delivery services.

COVID 19 Delivery Policy

Our online site and jewelry workshop are working as usual.
We're taking all the health & safety precautions needed and are not expecting any delays in production and delivery at the moment.

Even so, there may be COVID-19 delays we're not able to foresee.
When choosing your delivery method, we recommend considering Express shipping for faster delivery straight to your door.

Address Information

Please note that it is the customer's responsibility to provide us with a correct and complete shipping address.
If your shipping address is different from your billing address, please specify this during checkout.

Due to current COVID-19 situation, you can now change your shipping address up to 48 hours after placing your order.

Shipping Notification

When your order ships, you will receive a Shipping Notification email.
This email will provide you with your order ID to track your item as it makes its way to you, as well as the date your order was shipped. You can also check the status of your order online by logging into the track my order page with your Order ID and Email.

Estimated Shipping

The estimated Shipping date is based on the selected shipping method.Shipping dates are based on business days and they do not include weekends and holidays.
Please note that special orders may have a longer processing and manufacturing time frame.

With additional safety precautions around COVID-19 we are fulfilling all orders in a timely manner with 95% of our orders arriving on time. Some deliveries may be delayed and we appreciate your patience during this time.

PLEASE NOTE:
If your order has not arrived within the estimated Shipping time, or you have additional questions regarding Shipping, please Contact our Customer Care Representatives.

What Our Customers Have to Say

  • review10
    Etta, Montreal, Canada
    "Great quality brand, excellent service! I’ve ordered four name necklaces, I am very pleased."
  • review11
    Tania, Regina, Canada
    "Could not recommend enough! Such beautiful pieces, bespoke and sentimental, I've had so many people ask me where I got them!"
  • review12
    Laura, Windsor, Canada
    "Extremely happy with the necklace and the gift box & bag were perfect! 10/10"
  • review2
    Jenan, Victoria, Canada
    "I am amazed at how this product turned out. It is so beautiful and the craftsman has a magnificent talent."
  • review3
    Leslie, Ottawa, Canada
    "When I received my necklace I was so happy to see how beautiful it was. It came on time and was exactly what I wanted. Thank you, I will order again."
  • review4
    Nadine, Edmonton, Canada
    "Love the look and the layout. You get exactly what the picture looks like. I will definitely order again."
  • review5
    Gloria, Kingston, Canada
    "Love, love, love my name necklace. I always wanted one! I am so in love with it that I am back to order one for my daughter."
  • review6
    Jenny, Toronto, Canada
    "Excellent service from start to finish. Beautiful ring, well made, fast delivery and well packaged. Highly recommend."
  • review7
    Lindsey, Waterloo, Canada
    "Love this company! They make such beautiful jewelry and it is always extremely well made. Recommend this to anyone looking for a trustworthy company!"
  • review8
    Derek, St.John's, Canada
    "Very happy with the look and quality of the bracelet. I would recommend MyNameNecklace to a friend. They kept me up to date on delivery which I appreciated!"
  • review9
    Nancy, Quebec, Canada
    "My sister loved her gift! She loved how customized it was to her. Quality is amazing and will definitely come back for more gifts in the future. "
  • review10
    Etta, Montreal, Canada
    "Great quality brand, excellent service! I’ve ordered four name necklaces, I am very pleased."
  • review11
    Tania, Regina, Canada
    "Could not recommend enough! Such beautiful pieces, bespoke and sentimental, I've had so many people ask me where I got them!"
  • review12
    Laura, Windsor, Canada
    "Extremely happy with the necklace and the gift box & bag were perfect! 10/10"
  • review2
    Jenan, Victoria, Canada
    "I am amazed at how this product turned out. It is so beautiful and the craftsman has a magnificent talent."
  • review3
    Leslie, Ottawa, Canada
    "When I received my necklace I was so happy to see how beautiful it was. It came on time and was exactly what I wanted. Thank you, I will order again."
  • review4
    Nadine, Edmonton, Canada
    "Love the look and the layout. You get exactly what the picture looks like. I will definitely order again."
  • review5
    Gloria, Kingston, Canada
    "Love, love, love my name necklace. I always wanted one! I am so in love with it that I am back to order one for my daughter."
  • review6
    Jenny, Toronto, Canada
    "Excellent service from start to finish. Beautiful ring, well made, fast delivery and well packaged. Highly recommend."
  • review7
    Lindsey, Waterloo, Canada
    "Love this company! They make such beautiful jewelry and it is always extremely well made. Recommend this to anyone looking for a trustworthy company!"
  • review8
    Derek, St.John's, Canada
    "Very happy with the look and quality of the bracelet. I would recommend MyNameNecklace to a friend. They kept me up to date on delivery which I appreciated!"
  • review9
    Nancy, Quebec, Canada
    "My sister loved her gift! She loved how customized it was to her. Quality is amazing and will definitely come back for more gifts in the future. "
  • review10
    Etta, Montreal, Canada
    "Great quality brand, excellent service! I’ve ordered four name necklaces, I am very pleased."
  • review11
    Tania, Regina, Canada
    "Could not recommend enough! Such beautiful pieces, bespoke and sentimental, I've had so many people ask me where I got them!"
  • review12
    Laura, Windsor, Canada
    "Extremely happy with the necklace and the gift box & bag were perfect! 10/10"
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