Here at MyNameNecklaceCanada, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. But if you feel that your item arrived damaged or has an error, please let us know immediately. We want to hear from you and will work immediately to either refund your purchase or offer an exchange. To get in touch with us concerning a return or cancellation, please email us here
New, unworn items can be returned to MyNameNecklaceCanada within 60 days of delivery. Please note that because all our personalized items are one-of-a-kind,those returns will incur a 30 percent restocking fee.
Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item. To cancel your order, please contact our Customer Service Representatives. Cancellations will be processed on the day we receive your cancellation request. It may take up to 6 weeks for the refund to return to the account you used to purchase your items.
MyNameNecklace reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.