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Product & General Information

Product & General Information

How to take care of my jewellery?

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Is it possible to change the order of the engravings for the 3D Bar Necklace?

How to place an order at My Name Necklace?

Delivery

Delivery

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I can't find my order ID number

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Change Order Details

Change Order Details

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How can I change an order after placing it?

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I forgot to use my coupon

Item Received

Item Received

My jewellery is damaged, what should I do?

My chain broke, what should I do?

Returns & Cancellations

My chain size that I received is incorrect, what should I do?

Payments & Promo Information

Payments & Promo Information

My promotional code doesn't work

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Why do I see a double charge on my billing statement?

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Most Popular Questions

Due to the current situation with the Coronavirus (COVID-19), will I receive my order on time?

How does our company make sure all of our jewelry are in a safe and healthy environment?

Why didn't I get an order confirmation?

Where is my order?

Returns & Cancellations

My chain broke, what should I do?

How can I change my shipping address?

What are MyNameNecklace delivery options?

I have a special request for my necklace