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    Delivery

    Due to the current situation with the Coronavirus (COVID-19), will I receive my order on time?

    Business is up and running as usual here at MyNameNecklace. As for now, and until further update, all orders should arrive on time as mentioned on the estimated delivery date.

    For extra precautions, we added two extra days to the estimated delivery date.

    We are tracking all parcels and in touch with all the courier companies to make sure all is running smoothly.

    Why didn't I get an order confirmation?

    There are a few reasons why this might happen:

    • There may have been a typo in the email address you entered. (typos- we all make them!!).
    • The email may have been routed to your spam / junk / promotion folder.
      o     Check these folders. You can also search for our email address custserv@mynamenecklacecanada.com and hopefully it will show up in the results. 
      o     Mark our email as 'Not Spam' in your email service
    • Some orders get stopped before being confirmed, this could happen because of special characters in inscription, special requests made by you, an error with the shipping address, or other such matters.

    Please allow 24hrs for your order to process, and for our team to release the order into a confirmed status.  

    If you are still unable to locate your confirmation email after 24 hours, please contact our team and we will be sure to resend it to you.

    When contacting us, please select the option shown below:

    Image

    You can find out your Order Status here: Order and Shipment Status Information.

    Where is my order?

    We know that you’re really anxious to receive your order and that you just can't wait for it. We can't wait for you to get it either! Rest assured that we’re working hard to make you the perfect item just as fast we can.

    Your item is being produced according to the shipping method you chose when placing your order.

    Tracking Your Order
    If you haven’t received a shipping notification, your order is still in production. Click here to track your order status.

    Shipping Notification
    Once your product is on its way we’ll send you a Shipping Confirmation email that states your delivery date and tracking number, depending on the shipping method you chose.


    Late Package
    If your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it’s proven helpful to other customers in the past):

    • Check your shipping details on the Order Confirmation and make sure they’re correct.
    • Ask other members of your household if they have accepted the package, as this is a common occurrence.
    • Check (if applicable) with your doorman, by your garage, or perhaps a side door.
      Orders are sometimes left there by the postal service.
    • Ask your local post office if they can provide any further information on the whereabouts of your package and be sure to have your tracking number with you on hand.

    Please note that if your order is being shipped outside Canada shipping timeframes may run differently.

    If you are still unable to locate your order, please contact our Customer Care Team for assistance.

    All orders that are guaranteed for Mother's Day will arrive on time for Mother's Day.

    I can't find my order ID number

    Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order (it will start with 77******)

    You can use your Order ID Number to track your order.

    Order IDs are one of the best ways for us to identify your order, so if you have any questions we’ll need you to attach your Order ID when contacting us.

    If you accidentally deleted your Order Confirmation (we all do it sometimes!), just drop us an email and we will send you a new one.

    How do I track my order?

    Don't sit in suspense, find out exactly when your order will arrive with our order tracking tool! All you need is your Order ID and email.

    track

    Click here to track your order.

    Please make sure to enter the exact email address that was used to place your order.

    I can't track my order, what should I do?

    We apologize if you’re experiencing difficulty with our tracking tool. Perhaps you entered the wrong Order ID Number or placed your order with a different email address?

    If you still have trouble tracking your order once you’ve confirmed these details, please contact us.

    If your postal tracking number isn’t working, please allow up to 48 hours and try again.
    Sometimes the information on the shipping websites takes longer than usual to show updates.

    How do I track my order after it ships?
    For orders shipped with our expedited or express shipping method you will receive a tracking number which you can use to track your order on the postal site that your order was shipped with.
    Why didn't I get a shipping confirmation?
     

    If you received the order confirmation, but did not receive the shipping notification then this probably means the order is not out of production yet and has not been shipped.
    Click here »  Image 

    Image
    Once the tracking tool shows that your order has been shipped, you will receive a shipping notification within the next few days.

    If for over a week, you still haven't received your shipping notification, please contact us.

    How to find a missing package that shows as delivered

    Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived. If this happens to you within 36 hours of the expected delivery, please try the following:

    • Check your shipping notification email to ensure your package was shipped to the correct destination
    • Look for a notice of attempted delivery
    • Look around the delivery location for your package
    • See if someone else in the house accepted the delivery
    • Wait 36 hours -- in rare cases packages may say delivered up to 36 hours prior to arrival

    If your order is 36 hours past the expected delivery date, please contact our Customer Care Team.

     
    Does MyNameNecklace ship worldwide?

    Yes! We ship to most countries all over the world.

    We offer shipping to the following destinations:

     

    Albania
    Andorra
    Argentina
    Armenia
    Australia
    Austria
    Azerbaijan

    Bahamas
    Bahrain
    Belarus
    Belgium
    Bosnia and Herzegovina
    Brazil
    Bulgaria

    Canada
    Chile
    China
    Colombia
    Costa Rica
    Croatia
    Cyprus
    Czech Republic

    Denmark 
    Dominican Republic 

    Ecuador
    El Salvador
    Estonia

    Finland 
    France 

    Georgia
    Germany
    Greece
    Guatemala
     

    Honduras
    Hong Kong
    Hungary

    Iceland
    India
    Indonesia
    Iraq
    Ireland
    Israel
    Italy

    Jamaica 
    Japan 

    Latvia
    Liechtenstein
    Lithuania
    Luxembourg

    Macedonia
    Malaysia
    Malta
    Mexico
    Monaco
    Montenegro

    Netherlands
    New Zealand
    Nicaragua
    Norway

    Panama
    Papua New Guinea
    Paraguay
    Peru
    Philippines
    Poland

    Portugal
    Puerto Rico

    Qatar

    Republic of Moldova
    Romania
    Russian Federation

    San Marino
    Saudi Arabia
    Scotland - UK
    Serbia
    Singapore
    Slovakia
    Slovenia
    South Africa
    South Korea
    Spain
    Sweden
    Switzerland

    Taiwan
    Thailand
    Trinidad and Tobago
    Turkey

    Ukraine
    United Arab Emirates
    United Kingdom
    United States
    Uruguay
    Uzbekistan 

    Venezuela
    Vietnam

    Please note that the shipping time frame may vary according to the destination you would like your order shipped to.

     
    What Our Customers Have to Say
  • review10
    Etta, Montreal, Canada
    "Great quality brand, excellent service! I’ve ordered four name necklaces, I am very pleased."
  • review11
    Tania, Regina, Canada
    "Could not recommend enough! Such beautiful pieces, bespoke and sentimental, I've had so many people ask me where I got them!"
  • review12
    Laura, Windsor, Canada
    "Extremely happy with the necklace and the gift box & bag were perfect! 10/10"
  • review2
    Jenan, Victoria, Canada
    "I am amazed at how this product turned out. It is so beautiful and the craftsman has a magnificent talent."
  • review3
    Leslie, Ottawa, Canada
    "When I received my necklace I was so happy to see how beautiful it was. It came on time and was exactly what I wanted. Thank you, I will order again."
  • review4
    Nadine, Edmonton, Canada
    "Love the look and the layout. You get exactly what the picture looks like. I will definitely order again."
  • review5
    Gloria, Kingston, Canada
    "Love, love, love my name necklace. I always wanted one! I am so in love with it that I am back to order one for my daughter."
  • review6
    Jenny, Toronto, Canada
    "Excellent service from start to finish. Beautiful ring, well made, fast delivery and well packaged. Highly recommend."
  • review7
    Lindsey, Waterloo, Canada
    "Love this company! They make such beautiful jewelry and it is always extremely well made. Recommend this to anyone looking for a trustworthy company!"
  • review8
    Derek, St.John's, Canada
    "Very happy with the look and quality of the bracelet. I would recommend MyNameNecklace to a friend. They kept me up to date on delivery which I appreciated!"
  • review9
    Nancy, Quebec, Canada
    "My sister loved her gift! She loved how customized it was to her. Quality is amazing and will definitely come back for more gifts in the future. "
  • review10
    Etta, Montreal, Canada
    "Great quality brand, excellent service! I’ve ordered four name necklaces, I am very pleased."
  • review11
    Tania, Regina, Canada
    "Could not recommend enough! Such beautiful pieces, bespoke and sentimental, I've had so many people ask me where I got them!"
  • review12
    Laura, Windsor, Canada
    "Extremely happy with the necklace and the gift box & bag were perfect! 10/10"
  • review2
    Jenan, Victoria, Canada
    "I am amazed at how this product turned out. It is so beautiful and the craftsman has a magnificent talent."
  • review3
    Leslie, Ottawa, Canada
    "When I received my necklace I was so happy to see how beautiful it was. It came on time and was exactly what I wanted. Thank you, I will order again."
  • review4
    Nadine, Edmonton, Canada
    "Love the look and the layout. You get exactly what the picture looks like. I will definitely order again."
  • review5
    Gloria, Kingston, Canada
    "Love, love, love my name necklace. I always wanted one! I am so in love with it that I am back to order one for my daughter."
  • review6
    Jenny, Toronto, Canada
    "Excellent service from start to finish. Beautiful ring, well made, fast delivery and well packaged. Highly recommend."
  • review7
    Lindsey, Waterloo, Canada
    "Love this company! They make such beautiful jewelry and it is always extremely well made. Recommend this to anyone looking for a trustworthy company!"
  • review8
    Derek, St.John's, Canada
    "Very happy with the look and quality of the bracelet. I would recommend MyNameNecklace to a friend. They kept me up to date on delivery which I appreciated!"
  • review9
    Nancy, Quebec, Canada
    "My sister loved her gift! She loved how customized it was to her. Quality is amazing and will definitely come back for more gifts in the future. "
  • review10
    Etta, Montreal, Canada
    "Great quality brand, excellent service! I’ve ordered four name necklaces, I am very pleased."
  • review11
    Tania, Regina, Canada
    "Could not recommend enough! Such beautiful pieces, bespoke and sentimental, I've had so many people ask me where I got them!"
  • review12
    Laura, Windsor, Canada
    "Extremely happy with the necklace and the gift box & bag were perfect! 10/10"
  • Customer Satisfaction Guaranteed
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