Help Center

Why didn't I get an order confirmation?

There are a few reasons why this might happen:

There may have been a typo in the email address you entered. (typos- we all make them!!).
The email may have been routed to your spam / junk / promotion folder.
o Check these folders. You can also search for our email address custserv@mynamenecklacecanada.com and hopefully it will show up in the results.
o Mark our email as 'Not Spam' in your email service
Some orders get stopped before being confirmed, this could happen because of special characters in inscription, special requests made by you, an error with the shipping address, or other such matters.

Please allow 24hrs for your order to process, and for our team to release the order into a confirmed status.

If you are still unable to locate your confirmation email after 24 hours, please contact our team and we will be sure to resend it to you.

When contacting us, please select the option shown below:

You can find out your Order Status here: Order and Shipment Status Information.

Where is my order?

We know that you’re really anxious to receive your order and that you just can't wait for it. We can't wait for you to get it either! Rest assured that we’re working hard to make you the perfect item just as fast we can.

Your item is being produced according to the shipping method you chose when placing your order.

Tracking Your Order
If you haven’t received a shipping notification, your order is still in production. Click here to track your order status.

Shipping Notification
Once your product is on its way we’ll send you a Shipping Confirmation email that states your delivery date and tracking number, depending on the shipping method you chose.

Late Package
If your order delivery date has passed and you still haven't received your package, we recommend that you try the following (it’s proven helpful to other customers in the past):

Check your shipping details on the Order Confirmation and make sure they’re correct.
Ask other members of your household if they have accepted the package, as this is a common occurrence.
Check (if applicable) with your doorman, by your garage, or perhaps a side door.
Orders are sometimes left there by the postal service.
Ask your local post office if they can provide any further information on the whereabouts of your package and be sure to have your tracking number with you on hand.

Please note that if your order is being shipped outside Canada shipping timeframes may run differently.

If you are still unable to locate your order, please contact our Customer Care Team for assistance.

All orders that are guaranteed for Mother's Day will arrive on time for Mother's Day.

I can't find my order ID number

Order ID Numbers are sent once your order is confirmed. You can find your order number in your Order Confirmation email, along with additional information about your order (it will start with 77******)

You can use your Order ID Number to track your order.

Order IDs are one of the best ways for us to identify your order, so if you have any questions we’ll need you to attach your Order ID when contacting us.

If you accidentally deleted your Order Confirmation (we all do it sometimes!), just drop us an email and we will send you a new one.

How do I track my order?

Don't sit in suspense, find out exactly when your order will arrive with our order tracking tool! All you need is your Order ID and email.

track

Click here to track your order.

Please make sure to enter the exact email address that was used to place your order.

I can't track my order, what should I do?

We apologize if you’re experiencing difficulty with our tracking tool. Perhaps you entered the wrong Order ID Number or placed your order with a different email address?

If you still have trouble tracking your order once you’ve confirmed these details, please contact us.

If your postal tracking number isn’t working, please allow up to 48 hours and try again.
Sometimes the information on the shipping websites takes longer than usual to show updates.

How do I track my order after it ships?

For orders shipped with our expedited or express shipping method you will receive a tracking number which you can use to track your order on the postal site that your order was shipped with.

Why didn't I get a shipping confirmation?

If you received the order confirmation, but did not receive the shipping notification then this probably means the order is not out of production yet and has not been shipped.
Click here »

Once the tracking tool shows that your order has been shipped, you will receive a shipping notification within the next few days.

If for over a week, you still haven't received your shipping notification, please contact us.

How to find a missing package that shows as delivered

Although it is rare, sometimes your tracking number will say "Delivered" before your package has arrived. If this happens to you within 36 hours of the expected delivery, please try the following:

Check your shipping notification email to ensure your package was shipped to the correct destination
Look for a notice of attempted delivery
Look around the delivery location for your package
See if someone else in the house accepted the delivery
Wait 36 hours -- in rare cases packages may say delivered up to 36 hours prior to arrival

If your order is 36 hours past the expected delivery date, please contact our Customer Care Team.

Does MyNameNecklace ship worldwide?

Yes! We ship to most countries all over the world.

We offer shipping to the following destinations:

Albania
Andorra
Argentina
Armenia
Australia
Austria
Azerbaijan

Bahamas
Bahrain
Belarus
Belgium
Bosnia and Herzegovina
Brazil
Bulgaria

Canada
Chile
China
Colombia
Costa Rica
Croatia
Cyprus
Czech Republic

Denmark
Dominican Republic

Ecuador
El Salvador
Estonia

Finland
France

Georgia
Germany
Greece
Guatemala

Honduras
Hong Kong
Hungary

Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy

Jamaica
Japan

Latvia
Liechtenstein
Lithuania
Luxembourg

Macedonia
Malaysia
Malta
Mexico
Monaco
Montenegro

Netherlands
New Zealand
Nicaragua
Norway

Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland

Portugal
Puerto Rico

Qatar

Republic of Moldova
Romania
Russian Federation

San Marino
Saudi Arabia
Scotland - UK
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sweden
Switzerland

Taiwan
Thailand
Trinidad and Tobago
Turkey

Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan

Venezuela
Vietnam

Please note that the shipping time frame may vary according to the destination you would like your order shipped to.

Delivery